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| Frequently
Asked Questions |
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How do I place
an order?
Click on the appropriate order form and follow
the directions. Please be sure to read the
information page prior to placing an order to
familiarize yourself with the service you are
requesting.
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How do I
prepare my photos or videos to ship to Grover
Productions? Refer to the Order Form for
the Service you are ordering.
Package your
photos/film well using hard cardboard on all
sides to provide a solid shell for your
photos. We also recommend you use a plastic
Ziploc bag to contain each section of
photographs to protect them from any spillage
during shipping.
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How long will
it take to receive my order?
After we receive your materials, turnaround
time is
approximately five to seven business days or
sooner. Larger orders may take extra
time.
Rush service is available for an additional
fee.
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Does Grover Productions have a
guarantee and what is the return policy?
Grover Productions will guarantee that if you
are not 100% satisfied with our service we
will refund your payment 100% minus the cost
of shipping and handling. We will issue you a
refund under the condition that you return to
Grover Productions the product that was
produced for you.
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What are the
differences between a DVD and a VHS?
Video Quality:
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A standard VHS
signal only has 320 dots per line but a DVD
signal has 720 dots per line.
This makes DVD horizontal resolution 2.25
times better than VHS.
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DVD gives you
more than a 300% increase in picture
quality.
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Instant Scene
Selection: Ability to jump to any scene in
the movie in less than a second. Even the
fastest fast-forwarding VCR mechanism
cannot.
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Interactive Main
Menu
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Compact Size:
(about 17 DVDs can fit in the space taken by
one VHS tape)
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Longevity: DVD’s
will last for over 100 years.
A Hi Grade VHS tape will last approximately
8 years.
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Cost: DVD’s cost
less than VHS tapes.
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Storage: DVD’s
will not lose any picture quality when
handed down throughout the family. You can
be assured that your DVD picture will look
the same for your great grandchild as it did
for you.
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How can I
become a Sales Associate for Grover
Productions?
Grover Productions offers the opportunity
to become a Sales Associate and earn
commissions on all Grover Productions services
you sell. There are many opportunities to
work from your home or add services to your
existing business – Sports Team photos, Action
Sport photos, School Yearbooks, Real Estate
Open House, Wedding photos, Birthdays and
Special Events to name a few.
For more information contact Grover
Productions at:
sales@groverproductions.net
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Which pictures
are better to use, horizontal or vertical?
Select photos that are horizontal (like the
shape of your TV screen) rather than vertical.
The reason for this
is that TV screens are wider than they are
high, so horizontal shots fill the screen and
look much better. Vertical photos are
fine but will have space on the sides, which
our system will fill in with a background
color.
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I’m worried about
sending my photos, how do I know you will
return my photos in the same condition as you
received them?
Grover Productions understands how
irreplaceable photos and the memories they
evoke are so we treat your photos as if they
are our own.
We employ all manner of precautions in our
studios to protect your photos (including no
liquids or food allowed in the work rooms).
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